1. ARRIVAL

We ask you to arrive exactly at the time that is written in your booking. There is no need to arrive earlier. Due to our schedule we cannot receive clients earlier  than the time of your appointment. We spend that time arranging the game facilities for your game. When your WHOLE group is present, call us on the phone number shown on the door. 

If you are late, we may have to reduce your play time so as not to make the next players wait.

2. CANCELLATION

If you need to cancel your game, please cancel not later than 24 hours before through the link in the confirmation email (to cancel one room reservations). Also changes for the game must be made 24h before. Reservations of 2-4 escape rooms or more need to be cancelled 7 days prior to the game. 5 and more escape rooms need to be cancelled 14 days prior to the game.

For later cancellations or completely uncancelled game, we reserve the right to charge the price of the booked service 90 euros / room without actors and 165 euros / room with actors.

3. CHANGES

One escape room fits 2-6 players. You do not have to inform us of the changes in your booking as long as your group fits those limits. 

4. PAYMENT

We accept cash, credit cards (Not Amex or Diners), Edenred, Smartum, Epassi, MobilePay and TYKY+.

Invoice is available for companies. When using invoicing, 10€ invoice fee is added on top of the listed prices.

5. INSTRUCTIONS

Young people under 15 years can play with adults (min. 1 adult per group). People who are over 15 year old can play by themselves without adult supervision.

Please follow your Game Masters instructions. The Game will be interrupted otherwise.

Alcoholic beverages or other intoxicants are not allowed on our premises. The game master has the right to deny an intoxicated customer access to the game room. Please do not arrive drunk either! 

No force of violence should be used on the setting /locks/other items in the escape room. If a player acts aggressively inside the escape room or damages the  property of aMazed Games  in the above-mentioned way, the game is stopped, the fee is to be paid in full and a restoration fee of minimum 30 euros will be applied. This does not apply to accidental breaking or normal wearing of the items.